To ensure prompt and proper credit, or replacement of returned items follow the guidelines below:
Here's our automated returns portal, this is the quickest and easiest way to handle returns.
IMPORTANT! While we can provide you with a return label, we DO NOT cover return shipping on items unless sent in error or defective and will deduct the cost of the return label from items that are simply unwanted.
Or, request a “Return Authorization Number” by calling HairArt’s customer service department at 888.HAIRART (888.424.7278) during business hours or contact us via the contact form when you are logged into your account.
Include a packing list with your company’s name and address. List all items being returned and invoice number from which the item was purchased. If no invoice number is provided, credit will be issued at the lowest price in your purchase invoice history.
IMPORTANT: In following with local health guidelines, we are NOT able to take back brushes, hair wraps, combs or any item that has touched human heads.
All UNOPENED return requests of those types of items must be requested WITHIN 72 HOURS of receipt of items, WE CANNOT ACCEPT RETURNS OF THESE ITEMS AFTER.
HairArt Products reserves the right to apply a 25% restocking fee.